Say hello to a stress-free product feedback process
Clip and share key user insights
Get quick buy-in from your team by sharing insights in the voice of your users. Easily embed clips in tools like Notion, Slack, and more.
Translation of the transcript
Get an automatic transcripts in Hinglish, Chinese, Bahasa, or 30+ languages, and then translate the transcript to English, Spanish, or your native language.
Build your insights repository
You can create the takeaways as you come up with a cool insight, and add more evidence for this insight as it is repeated in other calls so that the frequency is automatically captured.
Upload your existing audio/video user calls
You can upload the recording of your user conversations to get an automatic transcript. Then add notes or clip videos using the recording and transcript.
Frequently Asked Questions
1
What is an Active Contributor?
An Active Contributor is a user who is able to edit & create Sessions, Projects, Notes, and Clips in Betafi.
If you have members of your team or clients who you would like to be able to view content but who do not require the ability to create Sessions, Projects, Notes, or Clips, then you can invite them to your Workspace in Betafi without getting billed for an active contributor seat.
2
What is a View-only User?
These are users who can only view the session recordings, transcript, notes, and clips. Viewers cannot create or edit any data within a Betafi workspace.
This is a great option if you want to invite additional stakeholders to your workspace without them needing access to create content within it.
3
What is a Transcription Hour?
A Transcription Hour is an hour of video session time, either in the form of a live session on Betafi, or a cloud recording uploaded/synced to Betafi.
For example, if you expect to do 30 sessions per month, each averaging 30 minutes, then you would have used 15 session transcription hours.
Each session on Betafi comes with automated transcription, as well as the ability to create and share clips from your recordings.
4
What is a Team Workspace?
A workspace is a repository of all your projects. User access in Betafi is managed at the workspace level, so you can add and remove team members as well as manage their permissions.
Every Betafi account gets a private personal workspace in addition to the collaborative team workspaces.
If you require additional Team Workspaces beyond your plan limits, you can purchase access to additional workspaces for $30/workspace/month.
5
Can I pause or cancel my Betafi subscription at any time?
Yes, you can self-serve pause, resume, or cancel your Betafi subscription at any time via the Billing Settings Page in your Betafi Dashboard.
6
How do you securely collect subscription payment information?
We use Stripe, a PCI-compliant payments infrastructure provider used by many prominent companies to facilitate secure, online transactions.
7
Which user gets billed for a Betafi Workspace?
The Workspace Owner gets billed for all activity in that workspace.
If you are the owner of multiple workspaces, then your monthly or annual bill will be based on the combined usage across all of the workspaces you own.
8
Do unused Session Hours rollover at the end of the month or year?
Yes, unused session hours will rollover at the end of the month or year if not used in the prior billing period.